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IT Service Desk: Service Management Preview

IT Service Desk: Service Management

With HDI and Fancy Mills-Knebel Liked by 3,630 users
Duration: 1h 24m Skill level: Beginner Released: 12/2/2019

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Course details

As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer's rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructors

Learner reviews

4.6 out of 5

1,477 ratings
  • 5 star
    Current value: 1,081 73%
  • 4 star
    Current value: 299 20%
  • 3 star
    Current value: 70 5%
  • 2 star
    Current value: 12 <1%
  • 1 star
    Current value: 15 1%
  • Gerry Tumbali Gerry Tumbali

    Gerry Tumbali

    Chief Information Officer

    5/5 March 24, 2025
    Good overall introduction to ITSM
    Helpful · Report
  • Naveen Sharma Naveen Sharma

    Naveen Sharma

    Immediate Joiner| PMP | ITIL| Project Management | Network Service Delivery & Operations | Post Sales Manager| Change & Risk Management @ AT&T

    5/5 February 25, 2025
    In this course, good information about Service desk.
    Helpful · Report
  • Bharathi Soma Bharathi Soma

    Bharathi Soma

    Senior Software Test Engineer

    3/5 February 22, 2025
    yes
    Helpful · Report

Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 5 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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