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Communicating with Empathy Preview

Communicating with Empathy

With Sharon Steed Liked by 26,727 users
Duration: 37m Skill level: Beginner Released: 4/6/2017

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Course details

When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

Learner reviews

4.7 out of 5

8,171 ratings
  • 5 star
    Current value: 6,341 78%
  • 4 star
    Current value: 1,463 18%
  • 3 star
    Current value: 285 3%
  • 2 star
    Current value: 41 <1%
  • 1 star
    Current value: 41 <1%
  • cindy alonso cindy alonso

    cindy alonso

    Head Organizer/Owner at CJ's Cleaning Organizing Consult Firm

    5/5 April 5, 2025
    I recommend Sharon Steed's consultation on Empathy while communicating with anyone who wants to learn the importance of Empathy at work. Learning the categories of communicators and the traits of each, and different styles of effective responses enlightens a whole new world. If I knew then what I know now? Listening and Speaking with Empathy is productive. Assessing your style of communicating is also very important. Learning the steps for this vital role evolves the best leaders. Cynthia Alonso
    Helpful · Report
  • Jacob Sherman Jacob Sherman

    Jacob Sherman

    A/R Specialist at Advantage Sales & Marketing

    5/5 April 3, 2025
    Would recommend. Instructor was engaging and very clear.
    Helpful · Report
  • Daniela De Meo Daniela De Meo

    Daniela De Meo

    5/5 April 3, 2025
    Ho sempre pensato che l'empatia fosse un "dono" naturale e insito in molte persone. Ma con questo mini corso diventa invece rilevante come l'empatia possa essere acquisita con l'attenzione, l'ascolto, l'esservazione. Insomma si può diventare empatici con l'esercizio perchè comunicare con empatia si può e ancor più, può rendere qualsiasi comunicazione interpersonale, privata o lavorativa, un successo
    Helpful · Report

Contents

What’s included

  • Test your knowledge 2 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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