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Customer Retention Preview

Customer Retention

With Noah Fleming Liked by 2,412 users
Duration: 50m Skill level: Beginner + Intermediate Released: 5/31/2017

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Course details

What's the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this course, customer strategy expert Noah Fleming shows how to develop a customer retention strategy that helps you keep your customers loyal. He shares the key ingredients for customer retention, including how to make customer follow-up meaningful, memorable, and personal. Plus, he explains how to properly use automation and technology for customer retention, and walks through a straightforward, practical customer retention process that you can implement in your own business.

Skills you’ll gain

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Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.8 out of 5

1,000 ratings
  • 5 star
    Current value: 802 80%
  • 4 star
    Current value: 156 16%
  • 3 star
    Current value: 38 4%
  • 2 star
    Current value: 2 <1%
  • 1 star
    Current value: 2 <1%
  • Greta Verónica Durán Reyna Greta Verónica Durán Reyna

    Greta Verónica Durán Reyna

    Experta en la administración | Comprometida con el éxito de los clientes y las empresas | Facilitando transacciones y apoyando el crecimiento…

    5/5 March 11, 2025
    Me dio ideas claras de cómo actuar en algunos escenarios. Pero sobre todo los lineamientos básicos del respeto e interés auténtico por el cliente.
    Helpful · Report
  • S M Monwar Morshed S M Monwar Morshed

    S M Monwar Morshed

    Professional in automotive aftersales service | SUZUKI CAR | Morris Garages (MG) | PROTON | ISUZU | SML ISUZU | TATA Motors | BAJAJ | Ashok Leyland

    4/5 March 6, 2025
    Customer retention is critical to sustain and make growth in business; highly recommend to others.
    Helpful · Report
  • Garima Rawat Garima Rawat

    Garima Rawat

    Loyalty | Rewards | Analytics | CRM | Customer Retention |Project Management | Payment Solution

    5/5 February 18, 2025
    highly recommend
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone

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