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Customer Service Foundations Preview

Customer Service Foundations

With Jeff Toister and Madecraft Liked by 8,334 users
Duration: 1h 11m Skill level: General Released: 2/28/2023

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Course details

Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

This course is part of a Professional Certificate from Zendesk.

This course was created by Madecraft. We are pleased to host this training in our library.

Company logo for Madecraft; the letter M configured as part of a printing press

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructors

Learner reviews

4.8 out of 5

10,125 ratings
  • 5 star
    Current value: 8,294 82%
  • 4 star
    Current value: 1,435 14%
  • 3 star
    Current value: 292 3%
  • 2 star
    Current value: 38 <1%
  • 1 star
    Current value: 66 <1%
  • Faith Ngamlana Faith Ngamlana

    Faith Ngamlana

    Pharmacist Assistant @ Dis-Chem Pharmacies | Customer Service, Customer Engagement. Virtual Assistant | Microsoft space

    5/5 April 13, 2025
    Yes , Its worth learning .
    Helpful · Report
  • Kelechukwu Obimma Kelechukwu Obimma

    Kelechukwu Obimma

    Virtual Assistant | Admin & Customer Support Specialist | Helping Brands Elevate their Customer Experience & Streamlining Workflow | open to Remote…

    5/5 April 11, 2025
    What a wonderful course with enough clarity and a guide to help beginners navigate through seamlessly with enough understanding. I enjoyed every aspect of it.
    Helpful · Report
  • Elnaz Zandi Elnaz Zandi

    Elnaz Zandi

    Child and youth counselor

    5/5 April 10, 2025
    great
    Helpful · Report

Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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