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Customer Service in the Field Preview

Customer Service in the Field

With Noah Fleming Liked by 81 users
Duration: 40m Skill level: Beginner Released: 6/7/2024

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Course details

In-person interactions make or break relationships, presenting immense opportunities to drive loyalty and value. In this course, customer service leader Noah Fleming guides you through several vital ways to upskill as a customer service professional. Learn how to deliver positive impressions, foster genuine connections, and elevate visit preparedness. Focus on communicating clearly. Plus, find out the best ways to underpromise and overdeliver, proactively cross-sell, and more. Whether you’re tasked with supporting long-term clients or tackling fire-drill situations, this course helps frontline service teams use in-person moments effectively to deepen bonds that compel customers to buy more and even become brand advocates.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.7 out of 5

141 ratings
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Contents

What’s included

  • Test your knowledge 3 quizzes
  • Learn on the go Access on tablet and phone

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