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Customer Advocacy Preview

Customer Advocacy

With Brad Cleveland Liked by 1,600 users
Duration: 1h 6m Skill level: Intermediate Released: 6/14/2017

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Course details

Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal. Customer strategist Brad Cleveland reveals a proven model for creating an effective customer advocacy initiative, which includes capturing customer insights, interpreting and analyzing intelligence, communicating findings, prioritizing action items, measuring results, and turning customers into promoters of your products and services.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.6 out of 5

973 ratings
  • 5 star
    Current value: 707 73%
  • 4 star
    Current value: 210 22%
  • 3 star
    Current value: 38 4%
  • 2 star
    Current value: 7 <1%
  • 1 star
    Current value: 11 1%
  • Francisco Martinez Francisco Martinez

    Francisco Martinez

    Supply Chain / Warehouses / Planning / OM / Inventories

    5/5 March 19, 2025
    Bastante intersante, sencillo y aplicable a cualquier empresa!
    Helpful · Report
  • Patrick Bloise Patrick Bloise

    Patrick Bloise

    Manager Customer Support | Customer Advocate Champion | Employee Retention Expert | SaaS | Managed 2,000+ Customers with 100% Implementation Success…

    5/5 March 6, 2025
    Highly recommended as a review or for beginners.
    Helpful · Report
  • Tolulope Babatunde Tolulope Babatunde

    Tolulope Babatunde

    Business Analyst | Agile Delivery | Digital Transformation | Commercial & Retail Banking | Data-Driven Decision Maker

    5/5 September 26, 2024
    HIGHLY SATISFACTORY
    Helpful · Report

Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 3 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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