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Customer Service: Managing Customer Expectations Preview

Customer Service: Managing Customer Expectations

With Jeff Toister Liked by 6,687 users
Duration: 21m Skill level: General Released: 6/20/2016

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Course details

Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

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Meet the instructor

Learner reviews

4.7 out of 5

4,017 ratings
  • 5 star
    Current value: 3,167 79%
  • 4 star
    Current value: 670 17%
  • 3 star
    Current value: 143 4%
  • 2 star
    Current value: 9 <1%
  • 1 star
    Current value: 28 <1%
  • Anthony Goode Anthony Goode

    Anthony Goode

    University Program Associate

    5/5 March 26, 2025
    I would recommend this course anyone involved in customer service
    Helpful · Report
  • Ralf Lehmann Ralf Lehmann

    Ralf Lehmann

    Anyone who has never made a mistake has never tried anything new. Albert Einstein

    5/5 March 25, 2025
    Sehr gut
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 1 quiz
  • Learn on the go Access on tablet and phone

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