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ITIL® Foundation 4 First Look Preview

ITIL® Foundation 4 First Look

With David Pultorak Liked by 5,762 users
Duration: 32m Skill level: Beginner Released: 2/28/2019

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Course details

The release of ITIL® 4 modernizes the popular service management framework, adding coverage of topics such as lean, agile, and DevOps. In this course, get a first look at the ITIL® 4 Foundation exam. ITIL® Expert David Pultorak provides a high-level overview of ITIL® 4, as well as how updates to the framework affect the ITIL® Foundation certification exam. Learn about the similarities and differences between the ITIL 4® and ITIL® v3 Foundation exams and certification schemes, as well as what sparked the creation of ITIL® 4 in the first place. Plus, explore the seven guiding principles of ITIL® 4, the four dimensions of service management, the components of the ITIL® 4 service value system, and more.

.ITIL® is a registered trademark of AXELOS Limited.

Skills you’ll gain

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Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

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Meet the instructor

Learner reviews

4.6 out of 5

2,582 ratings
  • 5 star
    Current value: 1,764 68%
  • 4 star
    Current value: 602 23%
  • 3 star
    Current value: 180 7%
  • 2 star
    Current value: 26 1%
  • 1 star
    Current value: 10 <1%
  • Phillipa T. Phillipa T.

    Phillipa T.

    Senior Business Analyst / Product & Project Manager / Writer

    5/5 March 20, 2025
    Valuable insights into the next version of ITIL.
    Helpful · Report
  • Yawasap Y. Yawasap Y.

    Yawasap Y.

    A professional in Back End Office Solutions, Network Support, POS Support, & Remote Application Support. An Audio Engineer ready to support any Live…

    2/5 March 19, 2025
    It was ok. I love IT so I don't know why I find this so boring. Studying this in theory rather than practicing it feels like watching paint dry.
    Helpful · Report
  • Nivarti Giram Nivarti Giram

    Nivarti Giram

    IT Helpdesk & Desktop Support Specialist | Expert in Troubleshooting & Remote Assistant | L1 & L2 Support | Skilled in Hardware & Software Solutions |

    5/5 March 19, 2025
    Yes, its good and basic to higth level topic are covered here.
    Helpful · Report

Contents

What’s included

  • Test your knowledge 2 quizzes
  • Learn on the go Access on tablet and phone

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