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Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts Preview

Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

With David Pultorak Liked by 2,226 users
Duration: 2h 12m Skill level: Intermediate Released: 2/23/2018

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Course details

The Putting ITIL® Into Practice series is designed to help ITIL Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations apply ITIL. This course introduces the Seven Ways framework for applying the seven key ITIL Foundation concepts.

Instructor David Pultorak covers services and service management; the service management lifecycle; service management terminology, principles, and models; service management processes; ITIL functions and roles; and the technology that can help you scale, automate, monitor, and optimize your services. In each chapter, he provides tips for moving concepts into practice. He helps you think through dos and don'ts, and provides valuable references and resources for learning more.

The ITIL v3 Foundation exam has been discontinued. For coverage of the most recent version of this exam, see ITIL® Into Practice: Applying ITIL® 4 Foundation Concept.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

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Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 8 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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