Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.
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Learn installation best practices for hardware and software.
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Apply new skills to resolve network issues.
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Discover how to best support remote and in-office employees.
Courses
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1
Learning PC Maintenance and Performance (2021)52mLearning PC Maintenance and Performance (2021)
By: Dan Gookin
Maintain the performance of your PC. Learn how to make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates.
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2
Computer Components and Peripherals for IT Technicians1h 58mComputer Components and Peripherals for IT Technicians
By: Dan Gookin
Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers.
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3
Microsoft Entra ID Fundamentals2h 11mMicrosoft Entra ID Fundamentals
By: Kunal D Mehta
Get a thorough introduction to Entra ID and explore its place at the helm of all Microsoft cloud products.
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4
Windows 10: Supporting Users Essential Training2h 17mWindows 10: Supporting Users Essential Training
By: Brien Posey
Learn about the techniques and concepts that IT professionals must know to support users and troubleshoot Windows 10 in an organization.
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5
Windows 10: Administration1h 34mWindows 10: Administration
By: Martin Guidry
Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.
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6
Windows 10: Security2h 10mWindows 10: Security
By: Martin Guidry
Learn how to protect your network, files, and system. This course covers authentication, encryption, defenses against viruses and malware, network security, remote desktops, and more.
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7
Windows 10: Networking1h 14mWindows 10: Networking
By: Joli Ballew
Learn the basics of Windows networking. Find out how to connect to a network, manage network settings, maintain a firewall, and troubleshoot connectivity issues in Windows 10.
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8
Troubleshooting Common PC Issues for Users1h 49mTroubleshooting Common PC Issues for Users
By: Dan Gookin
Learn how to troubleshoot a range of hardware, software, and network issues that PC users commonly encounter.
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9
Windows 10 for IT Support: Troubleshooting Basics1h 21mWindows 10 for IT Support: Troubleshooting Basics
By: Brien Posey
Explore the tools you need to know to troubleshoot common problems using built-in tools and solutions in the Windows 10 operating system.
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10
IT Support for a Hybrid Workforce45mIT Support for a Hybrid Workforce
By: Robert McMillen
Explore important considerations for IT teams as companies prepare for the in-office return of the workforce.
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11
IT Service Desk Careers and Certifications39mIT Service Desk Careers and Certifications
By: Sarah Lean
Learn about the key skills, available career paths, and relevant certifications for professionals working in or interested in a role at an IT service desk.
Instructors
Dan Gookin
Mad Genius
Kunal D Mehta
Microsoft Entra ID - Identity & Access | Azure
Brien Posey
Scientist-Astronaut Candidate, Internationally Best Selling Technology Author, and Speaker
Martin Guidry
Senior Information System Security Officer specializing in Network Security
Joli Ballew
Full Time Professor at Dallas College
Robert McMillen
Business Owner at Tech Publishing
Sarah Lean
Senior Azure Technical Specialist | International Speaker | LinkedIn Learning Instructor | HashiCorp Ambassador | Founder of the Glasgow Azure User Group | MVP Alumni